Tips & Tutorials

Transform Your “Start Here” Space: Streamline Onboarding for Your Circle Community

May 15, 2024

Today, I want to show you how to transform a “Start Here” space from an eclectic mix of good intentions into a visually appealing and streamlined way to onboard your members.

Travel the world on fifteen damn dollars
Why I don't believe in affiliate marketing
Stop Losing Students: How to Turn Courses Into Thriving Communities Your Own Vibrant Digital Community
Now Trending:
I'm Rachel!

Marketing Virtuoso, Ski Slope Enthusiast, and Community Innovator. With two decades of shaping vibrant digital experiences, I blend creativity with strategy and a dash of outdoor adventure, all fueled by my love for coffee and a zest for life!

hi friend,

Create A High-Engagement Community

Get your free guide
From Engagement to Retention: How to Keep Your Course Community Thriving Long-Term Communities: Which Fits Your Vibe?
Batch Like a Boss: 10 Strategies to Supercharge Your Workflow The VIP Lounge vs. The Crowded Bar

Today, I want to show you how to transform a “Start Here” space from an eclectic mix of good intentions into a visually appealing and streamlined way to onboard your members. Let’s dive in!

Welcome to Radiant Healing Together Community

When I first met Amy Robinson, the founder and curator of the Radiant Healing Together community, she was feeling frazzled. Her community had experienced massive growth, which is fantastic, but it came with challenges. Quick growth often means we shuffle some important things under the rug, making it difficult for new members to be onboarded in a structured and nurturing way.

The First Step: Enhancing the “Start Here” Space

One of the first things I suggested to Amy was to revamp her “Start Here” space. We wanted it to be more visually appealing and streamlined for the members. We took apart her existing welcome and orientation section and rebuilt it into a more organized and engaging space.

Original Setup: A Cluttered Mix

Amy initially had a post view space, pinning a post to get folks started, along with a wonderful welcome video. Amy is incredibly warm and welcoming, and her video checked all the right boxes. However, below the video, it was a bit cluttered and haphazard.

The Facelift: A Cohesive and Brand-Aligned “Start Here” Space

Welcome to Radiant Healing Together’s new “Start Here” space! We focused on three main improvements:

  1. Strong Brand Identity: We created graphics that resonate with Amy’s brand and community. This includes on-brand cover graphics and templates that Amy can easily use in the future.
  2. Streamlined Information: The new welcome video, still featuring Amy, now includes on-brand graphics throughout. We provide a clear rundown on how to get started, what to do next, and the top nine items members need to complete. This is hyperlinked to detailed explanations for each step.
  3. User-Friendly Navigation: We’ve included step-by-step tutorials and a “Next Step” button that hyperlinks to the next relevant space. This seamless integration helps users get the most out of their onboarding experience.

FAQs and Help Space: A Vital Addition

Previously, Amy’s welcome and orientation space mixed various content, making it hard for members to find specific information. To address this, we created a dedicated FAQs and Help space.

Features of the New FAQs and Help Space

  • Consistent Branding: The streamlined branding continues in this space.
  • Top Questions Addressed: We’ve listed the most common questions asked by community members, with hyperlinks and examples to guide them through tasks.

The thoughtful design of the FAQ and Help space reduces the need for moderation and admin work. It evolves with the community, adding new questions and answers as they arise.

Final Thoughts: The Importance of Onboarding

Onboarding new members is the most crucial step in building loyalty. A strong foundation in your “Start Here” space, coupled with an onboarding email series, sets the stage for a thriving community.

Remember, friends, to like and subscribe! Every week, we release new episodes of the Community Lab podcast on Thursdays. You can also join the Community Lab for free.

Bye, friends!

+ show Comments

- Hide Comments

add a comment

Leave a Reply

Your email address will not be published. Required fields are marked *

so hot right now

I'm Rach, your go-to gal for all things community building!

Hi there! I’m Rachel Starr, at the helm of Rachel Rose Coaching and Your Community Strategist Podcast, where we transform your passions into profits with a strategic yet playful approach to community building and virtual event planning, leveraging platforms like Circle. Think Leslie Knope's energy meets a tech-savvy guru's precision—that's me. 

With over two decades of experience, I've become a marketing maestro, creating innovative strategies and captivating online experiences that blend creativity with meticulous focus. As a recovering corporate and wedding event planner, I've mastered the virtual event planning space. My superpower is developing, hosting, and managing virtual events. My journey, from sales prodigy to event management leader, showcases versatility, dedication, and an ever-evolving skill set. My secret weapons? A relentless appetite for learning, patience, an eagle eye for detail, and a knack for crafting strategic masterpieces.

Beyond the boardroom, I'm a ski enthusiast, mom to two incredible teenagers, and a lover of the great outdoors. I have a soft spot for crafting the perfect spicy margarita and rely on coffee to spark my creativity.

Life for me is about embracing the thrills of the slopes and the marketplace with equal zest. Armed with caffeine, a touch of spice, and a heart full of passion, I'm on a quest to make every moment count. Here's to living life fully caffeinated and chasing the next big thing in community development and beyond. Cheers to the journey and the many trails yet to be explored!

hey there!

Ready to spice up your community with some live events but unsure which type to go for? Take this fun quiz to discover the perfect live event for your Circle community!

Find the Perfect Event Type for Your Community

Event Matchmaker!

©Rachel Rose Business Coaching 2024

follow along 
on Instagram:

QUICK LINKS

R

• COMMUNITY STRATEGIST • COMMUNITY STRATEGIST •

get around